#Leadershipdevelopment

A leading organizational psychology expert challenges the idea that emotional intelligence equals always being nice. New research reframes EI as a flexible skill that depends on context, suggesting that overemphasis on perpetual pleasantness can hinder authentic communication, effective leadership, and well-being in Thai workplaces and beyond.

In Thailand, the belief that kindness means never showing frustration has shaped workplaces, schools, and families for years. While social harmony is valued, this mindset can mask problems, discourage constructive feedback, and suppress healthy disagreement. Professionals in Thai institutions report rising stress as emotions are kept under wraps, conflicts accumulate, and genuine needs go unaddressed.