Thailand Expands Passenger Rights with New Aviation Protections
Thailand has unveiled a broad set of airline passenger protections that strengthen support for both domestic and international travelers. Under Civil Aviation Board Notification No. 101, which took effect in May 2025, Thai carriers must provide prompt compensation, clear communication, and immediate assistance for delays, cancellations, and on-ground wait times. The move elevates industry standards and aligns Thai aviation with international best practices.
The reforms matter for a country long celebrated as a top travel destination. Millions of locals and visitors rely on air travel for business, tourism, and family connections, yet prior rules offered uneven recourse when flights were disrupted. The new framework clarifies compensation levels and obliges airlines to offer timely support, addressing many complaints voiced by travelers during pandemic-era disruptions.