#TherapyTech

AI chatbots are emerging as a potential emotional lifeline for people seeking support, with new research showing more individuals turning to artificial intelligence for comfort traditionally sought from human therapists. While this offers faster, around-the-clock access, experts warn about privacy risks and the limits of AI as a substitute for professional care. The Thai context is especially salient as access to mental health services remains uneven and cultural factors influence how people seek help.

ChatGPT, a widely used generative AI chatbot, is becoming an emotional lifeline for individuals seeking support, with new research indicating a record number of people are turning to artificial intelligence for comfort traditionally sought from human therapists. The rapid rise in AI’s role as a confidant is stirring both hope and concern among mental health experts and policymakers worldwide — and it holds unique implications for Thailand, where access to mental healthcare remains a societal challenge.